Services: Production Board

Overview

The Production module manages Projects and Tasks using different Views and Actions and is useful for companies that provide a computer-based Service at an hourly rate. Incl. Software Development, Architects, Designers, Writers and Accountants.

This module integrates with two Transaction Types: 

  • Projects: Header + Items (Tasks) – that is, one Project contains many Tasks (Items). Tasks can be Items or Items on an Estimate.
  • Tasks: Each Task (Transaction) consists of a header and one Item. The Item Qty field is used for the Hr/s. The Tasks can be copied from the Project transactions, or they can be created in the Production module. Note: Only edit the Task Transactions in the Production module to make sure the Assign to and Status on Item and Header are synchronised.

Businesses can use the module to assign tasks to their staff and track the time staff take to complete those tasks. If applicable, these timekeeping records can be used to invoice customers. The interface to manage these records is known as the Production Board. This page explains the different views and actions that are available to manage tasks and timekeeping.

Navigation Example

Main Menu > Operations > Production

Items Master

  • To use this model efficiently, you must add your recurring Tasks to the Item master.
  • Items must contain a Note (customer-facing for use in quotations) and a Specification that is assigned to the operator.
  • The Unit = Hr/s, and the Selling Price = Hourly Rate.
  • Assemblies can be added to group Services and assigned the Hours for each Service. These can be added to a Quotation as an Estimate.

Settings

Navigation Example

Main Menu > Setup > Settings

General (tab)

  • Production > Projects Transaction: Select a Transaction Type from the dropdown list in the Value column (e.g. Sales Orders). Once a Transaction is set to an Active status, the Project appears on the Production Board > Projects View.
  • Production > Tasks Transaction: Select a Transaction Type from the dropdown list in the Value column (e.g. Task Orders). Once a Transaction and Task (Item) is set to an Active status, the Task appears on the Production Board > Tasks View.
  • Projects Transaction: Select the Customer Transaction Type, which contains the Projects that appear at a Header level.
  • Tasks Transaction: Select the Customer Transaction Type which contains the Tasks and Services (If Estimates are used) that appear at an Item level. The selected type can be the same Transaction Type as the Projects, or it can be a direct parent Transaction.
  • Default: Item Categories used for Tasks (e.g. '=2', 'in (1,2,3)'): Add the Category IDs where Tasks are located – used in the Task lookup when a new Task is created.

Users (tab)

  • General > Production – Access Allowed: The options are:
    • None: No Access.
    • User: Can Create/Edit all Projects and Tasks and use the Timekeeping functionality.
    • Administrator: Full control, including Batch Update Actions.

View: Projects

Navigation Example

Main Menu > Operations > Production > Menu (button) > Projects

Buttons Explained

Button Description
Actions
  • Timekeeping:
    • Start (Unlinked): Starts a timekeeping record that is not linked to a task.
    • Start: Starts the timekeeping for the selected task.
    • Stop: Stops the active timekeeping record.
    • Edit: Add notes to the timekeeping.
  • Tasks
    • Batch Update: Applies the following changes to all the selected tasks (middle section) when you click Update (button):
      • Assign to: Assigns or removes the task to / from the User selected in the adjacent block.
      • Status: Changes the Status to the one selected in the adjacent dropdown list.
      • Category: Changes the Category to the one selected in the adjacent dropdown list.
      • Start Date: Changes the Start Date to the date selected on the calendar.
      • Due Date: Changes the Due Date to the date selected on the calendar.
    • Add a new Task: Add a task.
  • Projects
    • Batch Update: Applies the following changes to all the selected Projects (left section) when you click Update (button):
      • Status: Changes the Status to the one selected in the adjacent dropdown list.
      • Due Date: Changes the Due Date to the date selected on the calendar.
Menu
  • Refresh: Refreshes the view to incorporate the latest changes.
  • View: Changes the display to Projects, Tasks, Board (Operators) or Board (Categories).
  • Layout & Grids
    • Save
    • Save (All Users)
    • Restore Default (All Users)

Filters Explained

Filter Description
Projects section
  • Assign to: Filters the projects to include only a specific user (or All).
Tasks section
  • Status checkboxes: Only shows tasks that match the checked statuses.
  • Show Hr/s: If checked, includes the Timekeeping Hours on the list of tasks.

Projects Section Fields Explained

Field Description
Field Chooser (*)Add or remove fields.
IDThe system-generated number allocated to the entry.
StatusThe Status of the project.
NoThe Project's Number.
DateThe Date on which the project was created.
CompanyThe name of the Customer or Supplier.
ReferenceThe project's Reference.
Assign toThe User the task was assigned to.
Menu (...)A submenu allowing you to:
  • Open Transaction
  • Open Tasks View
  • Add a new Task
RequiredThe Date on which the project is required.
@The Time by which the project is required.
ProgressThe percentage progress of the project.

Tasks Section Fields Explained

Field Description
IDThe system-generated number for the task.
StatusThe Status of the task.
Order IDThe customer's Order Number, if applicable.
Assign toThe User the task is assigned to.
GroupThe Group selected for the task, if applicable.
NoThe task's number.
DateThe Date on which the task was created.
CompanyThe name of the Customer or Supplier.
DescriptionA description of the task.
CategoryThe task's Category.
SM No.The linked Service Manager ticket number.
RequiredThe Date on which the task is required.
WeekThe Week (date) in which the task should be performed.
MonthThe Month (date) in which the task should be performed.
Required TimeThe Time by which the task is required.
StartThe Date on which the task should be started.
Start TimeThe Time by which the task should be started.
DueThe Date on which the task is due.
Actual StartThe Date on which the task was actually started.
Due TimeThe Time by which the task is due.
Est Hr/sThe Estimated Hours the task is expected to take.
Acc Hr/sThe Actual Hours the task took.
Var Hr/sThe difference between the Estimated and Actual Hours.
Moved (d)The number of days by which the start date was moved.
ProgressThe progress of the task so far.
Act Hr/sThe time spent on the task so far.

Timekeeping Fields Explained

Field Description
Timekeeping NotesLists Timekeeping records in the form of notes with the following information:
  • User Name - Date - Time spent in Hours.
  • The Note entered by the user.

View: Tasks

Info

Output functionality is enabled on the Task form. Templates can be linked in General Settings > Output > Production.

Navigation Example

Main Menu > Operations > Production > Menu (button) > Tasks

Buttons Explained

Button Description
+Add an additional custom filter to the filter options to the left of the sign.
-Remove a filter from the filter options to the left of the sign.
ViewDisplays a list of tasks based on the selected filters.
Actions
  • Timekeeping:
    • Start (Unlinked): Starts a timekeeping record that is not linked to a task.
    • Start: Starts the timekeeping for the selected task.
    • Stop: Stops the active timekeeping record.
    • Edit: Add notes to the timekeeping.
  • Tasks
    • Batch Update: Applies the following changes to all the selected tasks (middle section) when you click Update (button):
      • Assign to: Assigns or removes the task to / from the User selected in the adjacent block.
      • Status: Changes the Status to the one selected in the adjacent dropdown list.
      • Category: Changes the Category to the one selected in the adjacent dropdown list.
      • Start Date: Changes the Start Date to the date selected on the calendar.
      • Due Date: Changes the Due Date to the date selected on the calendar.
    • Add a new Task: Add a task.
    • Order by Start: Order the tasks by their Start Dates.
Menu
  • Reset Data Filters: Resets all the filters.
  • Refresh: Refreshes the view to incorporate the latest changes.
  • Email Excel: Opens the default Email Template and attaches the list of tasks in .xlsx format.
  • Export Grid: Opens a file chooser for you to select where to save the list of tasks in .xlsx format (The file chooser is situated on the server, not the local desktop).
  • View: Changes the display to Projects, Tasks, Board (Operators) or Board (Categories).
  • Layout & Grids
    • Save
    • Save (All Users)
    • Restore Default (All Users)

Filters Explained

Info

A Data Filter can be used to filter Tasks by Date, User (Assign to), Project and Status. Functionality is available to add or remove custom Data Filters (e.g. Peter – Active; All – Active). The default filter is Today, and it cannot be deleted. When the Data Filter is edited directly, the Filter lookup is set to Custom.

Filter Description
Custom filter (top row)Lets you filter the records based on multiple options (e.g. User name and Active status).
DateSelect a date option (e.g. Today, This Week).
Date fieldsFurther refines the date selection if applicable.
ProjectA dropdown list of available Projects for you to select a specific Project or All.
Assign toSelect a specific User or All.
Status Buttons
  • Only includes tasks that have the status of the checked Status buttons.
  • The status selections refer to the main Status Groups.
  • For example, if Assigned was set up to be an active status, then checking the box next to Active shows Assigned statuses.

Fields Explained

Field Description
IDThe system-generated number for the task.
Order IDThe customer's Order Number, if applicable.
Assign toThe Users the task was assigned to.
WeekThe Week (date) in which the task should be performed.
StatusThe Status of the task.
GroupThe Group assigned to the task, if applicable.
NoThe task's Number.
DateThe Date on which the task was created.
CompanyThe name of the Customer or Supplier.
DescriptionA Description of the task.
CategoryThe task's Category.
SM No.The linked Service Manager ticket number.
MonthThe Month (date) in which the task should be performed.
Required TimeThe Time by which the task is required.
RequiredThe Date on which the task is required.
StartThe Date on which the task should be started.
Start TimeThe Time by which the task should be started.
DueThe Date on which the task is due.
Due TimeThe Time by which the task is due.
Actual StartThe Date on which the task was actually started.
Est Hr/sThe Estimated Hours the task is expected to take.
Acc Hr/sThe Actual Hours the task took.
Var Hr/sThe difference between the Estimated and Actual Hours.
Moved (d)The number of Days by which the start date was moved.
ProgressThe Progress of the task so far.
Act Hr/sThe Time spent on the task so far.
Menu (...)A submenu that can be accessed by right-clicking an entry. The menu options are:
  • Start / Stop Timekeeping: Starts or stops the Timekeeping for the entry clicked.
  • Edit Timekeeping: Edits the Timekeeping (lets you add notes).
  • View/Edit Task: Open the Task details.
  • Add Attachments/Links: Add attachments or links.
  • Move Up: Moves the task one line up the list of tasks.
  • Move Down: Moves the task one line down on the list of tasks.
  • Open Transaction: Opens the linked transaction if applicable.
  • Open SM Ticket: Opens the Service Manager Ticket, if applicable.

View: Board (Operators)

Navigation Example

Main Menu > Operations > Production > Menu (button) > Board (Operators)

Buttons Explained

Button Description
GroupOptions to sort the records by Start Date, Due Date or Status.
Columns
  • A dropdown list of all the users.
  • Each checked User is allocated a column.
  • Options also exist for All and All (not empty).
Menu
  • Refresh: Refreshes the view to incorporate the latest changes.
  • Standard View: Displays all the information on the task notes as explained under Fields.
  • Compact View: Only displays the Task Number and Description.
  • View: Changes the display to Projects, Tasks, Board (Operators) or Board (Categories).

Filters Explained

Filter Description
Transaction filter (shows All)Select a specific Transaction or All.
Column width (shows a number)Makes the columns wider or narrower.

Fields Explained

Field Description
TabsEach tab states the user the tasks were assigned to at the top or Unallocated if it is unassigned.
Task NoteBelow each tab, the tasks appear in note form. The information on each Task note is as follows:
  • Task Number
  • Task Description
  • Type of Task
  • Customer or Supplier
Submenu(right-click an entry):
  • Task
    • Edit
    • Open Transaction
  • Timekeeping
    • Stop / Start
    • Edit

View: Board (Categories)

Navigation Example

Main Menu > Operations > Production > Menu (button) > Board (Categories)

Buttons Explained

Button Description
GroupOptions to sort the records by Start Date, Due Date or Status.
Columns
  • A dropdown list of all the Categories.
  • Each checked Category is allocated a column.
  • Options also exist for All and All (not empty).
Menu
  • Refresh: Refreshes the view to incorporate the latest changes.
  • Standard View: Displays all the information on the task notes as explained under Fields.
  • Compact View: Only displays the Task Number and Description.
  • View: Changes the display to Projects, Tasks, Board (Operators) or Board (Categories).

Filters Explained

Filter Description
Transaction filter (shows All)Select a specific Transaction or All.
Column width (shows a number)Makes the columns wider or narrower.

Fields Explained

Field Description
TabsEach column states the Category the task falls under at the top or Unallocated if it is unassigned.
Task NoteBelow each tab, the Tasks appear in note form. The information on each Task Note is as follows:
  • Task Number.
  • Task Description.
  • User the task was assigned to.
  • Name of the Customer or Supplier.
Submenu(right-click an entry):
  • Task
    • Edit
    • Open Transaction
  • Timekeeping
    • Stop / Start
    • Edit

Edit View: Add a New Task Popup

Buttons Explained

Button Description
Create TaskCreates the task once the details as described below are filled in.
CancelCloses the task popup without creating a task.

Fields Explained

Field Description
ProjectA dropdown list of Projects for you to select one.
CompanyA dropdown list of Customers for you to select one.
ContactA dropdown list of Contact People related to the selected Company.
Radio buttonsThis selection determines the list that appears next to Item (Project, Items and Custom).
ItemA dropdown list of items for you to select one. Only available if the radio button next to Items is checked.

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