Error Messages
Overview
- This page lists the messages that BOS Enterprise shows when you do not have access, when a setting is missing or invalid, or when a record cannot be deleted, with how to fix each one.
- The messages are quoted as BOS Enterprise shows them. Words in square brackets, for example, [account], stand for the name that BOS Enterprise fills in.
- Search the page (Ctrl + F) for a few words of the message.
Reading a Message
- Access denied: The user does not have access. Most of these messages name the user setting to change. See User Access.
- Invalid setting, Setting Error or
has not been set
: A setting is missing or has a value that BOS Enterprise cannot use. The message names the setting. See Settings. - Delete failed or Deleting not allowed: The record is still used by other records, so it cannot be deleted.
General
| Where | Message | How to Fix |
|---|---|---|
| Attachments | Editing not allowed. The attachment is not linked to the Transaction. | Open the attachment from the record that it is linked to. |
| Attachments | The following setting is required: General Settings > Folder - Documents | Set General Settings > Folder - Documents. |
| Calendar setup | The selected Resource Group is in use and may not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Copy User Settings | Settings have not been selected. | Select the settings to copy, then copy again. |
| Entities | The selected [entity] is in use and may not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Groups | Delete Failed. The selected Group is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Image Viewer | Delete failed. The selected Image has dependencies. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Image Viewer | The Images folder has not been set. See 'General Settings > General > Folder - Images.' | Set General Settings > General > Folder - Images. |
| Leave and Staff Summary | Access denied - Supervisor rights are required. See User Settings > Human Resources > Staff Summary - Access allowed | On Settings > Users (tab), give the user access in Human Resources > Staff Summary - Access allowed. |
| Main screen and menus | Access denied. You are not allowed to view Production Planning. See User Settings > Production Planning> Enable Views. | On Settings > Users (tab), give the user access in Production Planning> Enable Views. |
| Main screen and menus | Invalid Value - Setting: Batch Updates - Access Allowed. | Correct the value of Batch Updates - Access Allowed on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Contacts - Generate 'List as'. | Correct the value of Contacts - Generate 'List as' on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Decimals on Estimate Quantities. | Correct the value of Decimals on Estimate Quantities on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Default: Font size for richtext fields. | Correct the value of Default: Font size for richtext fields on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Default: Prices. | Correct the value of Default: Prices on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Default: VAT Type (Standard). | Correct the value of Default: VAT Type (Standard) on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Disable Automatic Tile Menu updates. | Correct the value of Disable Automatic Tile Menu updates on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Enable Multi-currency. | Correct the value of Enable Multi-currency on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Financial Year - Starting Month. | Correct the value of Financial Year - Starting Month on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Item Costings - Transaction Type. | Correct the value of Item Costings - Transaction Type on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Item Summary - Access Allowed. | Correct the value of Item Summary - Access Allowed on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Local Currency. | Correct the value of Local Currency on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Store images in database. | Correct the value of Store images in database on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Transaction Type - Customer Payments. | Correct the value of Transaction Type - Customer Payments on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: Use the Multiplication Exchange Rate. | Correct the value of Use the Multiplication Exchange Rate on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - Setting: View Inventory from all Locations. | Correct the value of View Inventory from all Locations on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Invalid Value - User Setting: Menu Template. | Correct the value of Menu Template on the Settings screen, or delete the setting so that its default applies. |
| Main screen and menus | Missing or invalid setting: Dashboard Columns. Navigate to Main Menu > Settings > Roles to update the Dashboard settings. | On Settings > Users (tab), set the user's Dashboard settings (rows, columns and reports). See Dashboard. |
| Main screen and menus | Missing or invalid setting: Dashboard Reports. Navigate to Main Menu > Settings > Roles to update the Dashboard settings. | On Settings > Users (tab), set the user's Dashboard settings (rows, columns and reports). See Dashboard. |
| Main screen and menus | Missing or invalid setting: Dashboard Rows. Navigate to Main Menu > Settings > Roles to update the Dashboard settings. | On Settings > Users (tab), set the user's Dashboard settings (rows, columns and reports). See Dashboard. |
| Main screen and menus | Please enter the Documentation URL in General Settings > Website link (URL) for Online Documentation. | Set General > Website link (URL) for Online Documentation. |
| Main screen and menus | Setting Error: Settings & Defaults > General Settings > Cashup > Filter - Cashup Items | Set Settings & Defaults > General Settings > Cashup > Filter - Cashup Items. |
| Main screen and menus | Setting Error: Settings & Defaults > General Settings > Cashup > Filter - Transaction Types | Set Settings & Defaults > General Settings > Cashup > Filter - Transaction Types. |
| Main screen and menus | Setting Error: Settings & Defaults > General Settings > Cashup > Transaction Type - Cashup Shortfall | Set Settings & Defaults > General Settings > Cashup > Transaction Type - Cashup Shortfall. |
| Main screen and menus | Setting Error: Settings & Defaults > General Settings > Cashup > Transaction Type - Cashup Surplus | Set Settings & Defaults > General Settings > Cashup > Transaction Type - Cashup Surplus. |
| Main screen and menus | The last module on the left panel cannot be moved to the right panel. | Keep at least one module on the left panel. |
| Menu Manager | Delete Failed. Deleting the default item is not allowed. | Make another item the default first. |
| Menu Manager | Delete Failed. The selected Menu Group contains items. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Menu Manager | Delete Failed. The selected Menu Group contains one or more items. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Menu Manager | Delete Failed. The selected Menu Group is used in a Template. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Menu Manager | Delete Failed. The selected Menu Template contains one or more items. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| My Organisation | Delete failed. The selected [record] contains Items | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| My Organisation > Positions | Delete Failed. The selected Job Description is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Output | Access Denied. Right-click an output template to assign user access. (Note: If no access is assigned, all users have access.) | Right-click the Output Template and add the user to its user access. |
| Settings | Deleting not allowed, Setting is linked to Setups. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Settings & Defaults | The Currency is in use and may not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Settings & Defaults | The Home Currency may not be deleted. | The home currency stays. |
| Workflow Setup | Module '[module]' contains Items and can not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Workflows | The 'Documents Folder Path' has not been set. See 'Settings > General.' | Set General > Folder - Documents. |
Transactions and Ledger
| Where | Message | How to Fix |
|---|---|---|
| Ledger | Access denied. User does not have access to the Entities used in this Transaction Type | Link the user to the entity on the user's staff record, or ask a user who is linked to it. |
| Ledger transaction | Access Denied. The user is not linked to the Transaction's entity. | Link the user to the entity on the user's staff record, or ask a user who is linked to it. |
| Ledger transaction | Access denied. You are not allowed to delete Transactions. See Transactions Setup > View/Edit User Access. | Give the user the right on the Transaction Type, on Settings > Users (tab) > Transaction Access, or on Transaction Types (tab) > Menu > View/Edit User Access. |
| Ledger transaction | Allocation not allowed. See red Warning Bar for reasons. | Fix the problems listed on the red warning bar of the transaction. |
| Ledger transaction | Copy to [Transaction Type] not allowed from '[status]' transactions. | The Copy Rule does not allow copying from this status. Change the status, or check the Copy Rules of the Transaction Type. |
| Ledger transaction | Invalid Setting. See General Settings > Accounting > Password to enable read-only Transactions in Ledger. | Set General Settings > Accounting > Password to enable read-only Transactions in Ledger. |
| Transaction Types setup | Deleting not allowed, Transaction is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Transaction Types setup | Deleting not allowed, Transaction Status is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Transactions | [field] is locked. See Transaction Setting > Production Planning > Sales Order Transaction - Set Req Date. | Set Transaction Setting > Production Planning > Sales Order Transaction - Set Req Date. |
| Transactions | [field] is locked. See Transaction Setting > Production Planning > Work Order Transaction - Set Due Date. | Set Transaction Setting > Production Planning > Work Order Transaction - Set Due Date. |
| Transactions | Access Denied | Ask your administrator to check your access to this Transaction Type. |
| Transactions | Access denied - Administrator rights are required. | On Settings > Users (tab), set the user's access to this module to Administrator. |
| Transactions | Access Denied - Staff Settings > Items - Access Allowed. | On Settings > Users (tab), give the user access in Items & Inventory > Items - Access Allowed. |
| Transactions | Access denied. 'View - Own (Rep)' access allowed, User is not a Sales Rep | Check Sales Rep on the user's staff record, or change their View access to All. |
| Transactions | Access Denied. See User Settings > Other > Save Grid (All Users) - Access Allowed. | On Settings > Users (tab), give the user access in Other > Save Grid (All Users) - Access Allowed. |
| Transactions | Access Denied. See User Settings > Setups > Setup Transaction Types - Access Allowed. | On Settings > Users (tab), give the user access in Setups > Setup Transaction Types - Access Allowed. |
| Transactions | Access denied. You are not allowed to view Transactions. See Transactions Setup > View/Edit User Access. | Give the user the right on the Transaction Type, on Settings > Users (tab) > Transaction Access, or on Transaction Types (tab) > Menu > View/Edit User Access. |
| Transactions | Approval not allowed because one or more checklist items have been declined. | Update the declined checklist items, then approve again. |
| Transactions | Copy to [Transaction Type] not allowed from '[status]' transactions. | The Copy Rule does not allow copying from this status. Change the status, or check the Copy Rules of the Transaction Type. |
| Transactions | Invalid Setting - See General Settings > Payments > Transaction Type - Customer Payments. | Set General Settings > Payments > Transaction Type - Customer Payments. |
| Transactions | New Transactions may not be created - See Transaction Settings > Create new Transactions. | Set Transaction Settings > Create new Transactions. |
| Transactions | New Transactions may not be created for Batch Issue Transaction - See Transaction Settings > Batch Issue Transaction. | Set Transaction Settings > Batch Issue Transaction. |
| Transactions | Reset not allowed on Complete or Cancelled Transactions. | Change the transaction's status first, if your access allows it. |
| Transactions | The Item is used as a Costing and can not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Transactions | The Transaction contains Items that are used as Costings and can not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
Accounting
| Where | Message | How to Fix |
|---|---|---|
| Accounting Setup | Delete failed. The Account '[account]' has Sub-Accounts and may not be deleted. | Delete or move the sub-accounts first. |
| Accounting Setup | Delete failed. The Account '[account]' is in use and may not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Accounting Setup | Delete failed. The selected VAT Type is in use. VAT Types are used in 'Transaction Types', 'Items', 'Price Lists' and 'Transactions'. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Accounting Setup | System Categories may not be deleted | System categories are part of BOS Enterprise and stay. |
| Accounting Setup | The Items need to be removed before the report can be deleted. | Remove the items from the report first. |
| Accounting Setup | The selected Category is in use and may not be deleted | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Bank Import | Access denied. See User Settings > Accounting > Ledger - Access Allowed. | On Settings > Users (tab), give the user access in Accounting > Ledger - Access Allowed. |
| Bank Import | Access denied. You are not allowed to create new Transactions. See Transactions Setup > View/Edit User Access. | Give the user the right on the Transaction Type, on Settings > Users (tab) > Transaction Access, or on Transaction Types (tab) > Menu > View/Edit User Access. |
| Bank Import | Delete Failed. Only Pending Transactions may be deleted. | Only pending records can be deleted. |
| Bank Import | The Bank Import Settings are incomplete. See Accounting Setups > Accounts > Import. | Set Accounting Setups > Accounts > Import. |
| Bank Import | The Bank Import Settings are incomplete. See online documentation. | Complete the bank import settings of the bank account. See Bank Import Setup. |
| Bank Import | The linked transaction is read-only and cannot be updated. | The linked ledger transaction is read-only. Make it editable in the Ledger first, if your access allows it. |
| Bank Reconciliation | Delete failed: The Bank Statement contains transactions. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Bank Reconciliation | Duplicate Bank Reconciliations are not allowed | Open the existing bank reconciliation for the bank account and period. |
| Budgets | Access denied - Full Access is required to Add or Edit a Budget. | On Settings > Users (tab), set the user's access to this module to Full Access. |
| Budgets | Access denied - Full Access is required to Copy a Budget. | On Settings > Users (tab), set the user's access to this module to Full Access. |
| Budgets | Access denied - Full Access is required to delete Budgets. | On Settings > Users (tab), set the user's access to this module to Full Access. |
| Budgets | Delete failed. Budgets that contain items may not be deleted. | Remove the items from the budget first. |
| Budgets | Delete failed. The selected Budget is not in a Pending Status. | Only pending budgets can be deleted. |
| Cashup | Cashup not created. Invalid setting: Settings & Defaults > General Settings > Cashup > Filter - Cashup Items | Check Cashups > Filter - Cashup Items in the general settings. |
| Cashup | Invalid setting: Settings & Defaults > General Settings > Cashup > Filter - Transaction Types | Check Cashups > Filter - Transaction Types in the general settings. |
| Cost of Sales | Invalid setting: Setup > Transaction Types > Costing Rules | Check the Costing Rules on Setup > Transaction Types. |
| Customer Age Analysis | Access Denied - See Settings > Users > Batch Updates - Access Allowed | On Settings > Users (tab), give the user access in Batch Updates - Access Allowed. |
| Customer Age Analysis | Invalid Value - Setting: All Entities belong to the same Registered Entity. | Correct the value of All Entities belong to the same Registered Entity on the Settings screen, or delete the setting so that its default applies. |
| Customer Age Analysis | The Service Manager module has not been configured for Customer Accounts. See Menu 'Edit Categories' on Service Manager module to update Settings. | On Service Manager, use Menu > Edit Categories to set it up for customer accounts. |
| Customer Payments | Required Setting not found: Transaction Types > Payments - Item ID - Cash | Set Transaction Types > Payments - Item ID - Cash. |
| Customer Payments | Required Setting not found: Transaction Types > Payments - Item ID - Change | Set Transaction Types > Payments - Item ID - Change. |
| Supplier Payments | Access denied - Administrator rights are required. See User Settings > Supplier Payments - Access Allowed. | On Settings > Users (tab), give the user access in Supplier Payments - Access Allowed. |
| Supplier Payments | Default Transaction Type for Accruals - Foreign Currency Payments not found. See General Settings > Supplier Payments > Transaction Type - Accruals - Foreign Currency Payments | Set General Settings > Supplier Payments > Transaction Type - Accruals - Foreign Currency Payments. |
| Supplier Payments | Default Transaction Type for Supplier Payments not found. See General Settings > Supplier Payments > Transaction Type - Supplier Payments | Set General Settings > Supplier Payments > Transaction Type - Supplier Payments. |
| Supplier Payments | Delete failed: The Supplier Payment contains Invoices to be Paid. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Supplier Payments | Delete failed: The Supplier Payment contains Ledger Allocation. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Trial Balance | Accounting Setup Error. Please review the Trial Balance settings under 'Main Menu > Setup > Accounting'. | Check the Trial Balance settings under Main Menu > Setup > Accounting. |
| VAT Reconciliation | Access denied - Administrator rights are required. See Users Settings > Accounting > VAT Reconciliation - Access Allowed | On Settings > Users (tab), give the user access in Accounting > VAT Reconciliation - Access Allowed. |
| VAT Reconciliation | Delete Failed. Only Pending Reconciliations may be deleted. | Only pending records can be deleted. |
| VAT Reconciliation | Delete failed: The Reconciliation contains transactions | The record is still used. Remove what the message names first, or keep the record and stop using it. |
Customers and Suppliers
| Where | Message | How to Fix |
|---|---|---|
| Customer Categories | Delete Failed. The selected Category contains Customers. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Customer record | Delete not allowed. The selected Street Address is default. | Make another address the default first. |
| Customers | Delete not allowed. The selected Customer has linked Transactions or Workflows which can be viewed in the Customer Summary. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Regions | Delete Failed. The selected Region is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Sales statuses and categories | Deleting not allowed, the selected Category is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Sales statuses and categories | Deleting not allowed, the selected Status is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Supplier Categories | Delete Failed. The selected Category contains Suppliers. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Suppliers | Delete not allowed. The selected Supplier has linked Items, Transactions or Workflows which can be viewed in the Supplier Summary. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
Items and Inventory
| Where | Message | How to Fix |
|---|---|---|
| Batch Items | Deleting not allowed, Item/s have been Issued against the selected batch. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Batch Items | Deleting not allowed, the selected batch has been Stock Checked. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Compounds | Delete not allowed. The selected Compounds has been linked to Item. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Item Categories | Delete Failed. The selected Category contains Items. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Item Categories | Delete Failed. The selected Location is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Item Categories | Delete not allowed. The selected Class is linked to one or more Item Categories. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Item Categories | Delete not allowed. The selected Class is linked to one or more User-defined Fields. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Item record | Access Denied - Administrator rights are required. See User Settings > Items & Inventory > Items - Access Allowed. | On Settings > Users (tab), give the user access in Items & Inventory > Items - Access Allowed. |
| Item record | Access Denied - See Settings > Users > Items & Inventory > Dependencies Actions - Access Allowed | On Settings > Users (tab), give the user access in Items & Inventory > Dependencies Actions - Access Allowed. |
| Item record | Access Denied - See Settings > Users > Items & Inventory > Set Costing Status - Access Allowed | On Settings > Users (tab), give the user access in Items & Inventory > Set Costing Status - Access Allowed. |
| Item record | Default Costing Module not found. See General Settings > Item Costings - Transaction Type. | Set General Settings > Item Costings - Transaction Type. |
| Item record | Delete failed. The default option may not be deleted. | Make another option the default first. |
| Item record | Delete not allowed. The selected Cost Price is used in a Costing. See the Dependencies tab. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Item record | Delete not allowed. The selected Costing Price is linked to a Costing. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Item record | Duplicate Option not allowed. | Give the option a different name. |
| Item record | The Costing Transaction Type has not been set. See 'Settings > Items and Inventory > Transaction Type used for Item Costings'. | Set Settings > Items and Inventory > Transaction Type used for Item Costings. |
| Item record | The Inventory item is in use and may not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Item record | The selected Unit is in use and may not be deleted | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Items | Access denied - Administrator rights are required. See User Settings > Items & Inventory - Access Allowed. | On Settings > Users (tab), give the user access in Items & Inventory - Access Allowed. |
| Items | Access Denied - See Settings > Users > Items & Inventory > Items - Delete Allowed. | On Settings > Users (tab), give the user access in Items & Inventory > Items - Delete Allowed. |
| Items | Item has a linked Costing and may not be deleted. | Remove the item's costing first. |
| Items | Item has dependencies and may not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Items | Item must be removed from Inventory before it can be deleted. | Remove the item from inventory first. |
| Library | Blank Setting at General Settings > System > Library Server Address. | Set General Settings > System > Library Server Address. |
| Price Lists | Delete failed. The selected Price List has Customers linked to it. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Price Lists | Delete failed. The selected Price List has Prices linked to it. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Stock Check | Access Denied - See Settings > Users > Items & Inventory > Stock Check - Access Allowed. | On Settings > Users (tab), give the user access in Items & Inventory > Stock Check - Access Allowed. |
Estimating
| Where | Message | How to Fix |
|---|---|---|
| Cost Centres | Cost Centre '[Cost Centre]' is used in [number] Estimates and can not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Cost Centres | Cost Centre '[Cost Centre]' is used in [number] Items and can not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Cylinders and Dies | Invalid Setting: See General Setting > Flexo Tooling > Flexo - Item Category for Presses (eg. = 2, in (1,2,3)). Value = [value] | Check Flexo Tooling > Flexo - Item Category for Presses in the general settings. |
| Estimate | The Estimate is used as a Costing and can not be deleted. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Ringrollers | Invalid setting or no Items linked to Category. See General Setting > Ringrollers > Item Category - Protection. | Set General Setting > Ringrollers > Item Category - Protection. |
| Ringrollers | Invalid setting or no Items linked to Category. See General Setting > Ringrollers > Item Category - Tests. | Set General Setting > Ringrollers > Item Category - Tests. |
Production
| Where | Message | How to Fix |
|---|---|---|
| HikVision | HikVision Server cannot connect. See Menu > Settings > Online Library (IP Address). | Check the HikVision server's IP address on the HikVision screen, Menu > Settings. |
| HikVision | Transaction Type - Goods Received has not been set. See Menu > Settings. | On the HikVision screen, set the Goods Received Transaction Type in Menu > Settings. |
| HikVision | Transaction Type - Purchase Orders has not been set. See Menu > Settings. | On the HikVision screen, set the Purchase Orders Transaction Type in Menu > Settings. |
| Non-Conformance Reports | Access denied - Administrator rights are required. See User Settings > General > Non-Conformance Report (NCR) - Access Allowed. | On Settings > Users (tab), give the user access in General > Non-Conformance Report (NCR) - Access Allowed. |
| Non-Conformance Reports | Access denied - Administrator rights are required. See User Settings > Non-Conformance Report (NCR) - Access Allowed. | On Settings > Users (tab), give the user access in Non-Conformance Report (NCR) - Access Allowed. |
| Non-Conformance Reports | Access denied - Administrator/Owner rights are required. See User Settings > Non-Conformance Report (NCR) - Access Allowed. | On Settings > Users (tab), give the user access in Non-Conformance Report (NCR) - Access Allowed. |
| Production | Deleting not allowed. The attachment is not linked to the Transaction. | Delete the attachment from the record that it is linked to. |
| Production Planning | Access denied - Full Access rights are required. See User Settings > Production Planning - Access Allowed. | On Settings > Users (tab), give the user access in Production Planning - Access Allowed. |
| Production Planning | Access denied. See User Settings > Setups > Production Planning Settings - Access Allowed. | On Settings > Users (tab), give the user access in Setups > Production Planning Settings - Access Allowed. |
| Production Planning | Delete failed. Groups that contain tasks may not be deleted. | Move or delete the tasks in the group first. |
| Production Planning | Invalid Setting. Transaction Settings > Production Planning > Enable Tasks in Production Planning. | Check Production Planning > Enable Tasks in Production Planning in the Transaction Type settings. |
| Production Planning | The Gantt View is disabled when Task Scheduling is disabled. See General Settings > Production Planning > Disable Task Scheduling. | Set General Settings > Production Planning > Disable Task Scheduling. |
| Production Planning > Tasks | Invalid Setting. See General Settings > Production Planning > NCR - Category. | Set General Settings > Production Planning > NCR - Category. |
| Timekeeping | Access denied - Administrator rights are required. See Users Settings > Timekeeping > Timekeeping - Access Allowed. | On Settings > Users (tab), give the user access in Timekeeping > Timekeeping - Access Allowed. |
| Weighbridge | Access denied - Full Access rights are required. See User Settings > Weighbridge - Access Allowed. | On Settings > Users (tab), give the user access in Weighbridge - Access Allowed. |
| Weighbridge | Error Setting Item Categories ID's: '[value]', see General Settings > Weighbridge... | Check the Item Category settings in the Weighbridge group of the general settings. |
| Weighbridge | Transaction used for Weighbridge has not been set. See Transactions Settings > Weighbridge > Default: Update Transaction from Weighbridge. | Set Transactions Settings > Weighbridge > Default: Update Transaction from Weighbridge. |
| Work Task Groups | Delete Failed. The selected Group contains Task/s. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
Service Manager
| Where | Message | How to Fix |
|---|---|---|
| Service Manager | Access denied - See User Settings > Service Manager - Settings Access Allowed. | On Settings > Users (tab), give the user access in Service Manager - Settings Access Allowed. |
| Service Manager | Access Denied - See Users Settings > Service Manager - Batch Updates Access Allowed | On Settings > Users (tab), give the user access in Service Manager - Batch Updates Access Allowed. |
| Service Manager | Access denied - See Users Settings > Service Manager - Delete Access Allowed. | On Settings > Users (tab), give the user access in Service Manager - Delete Access Allowed. |
| Service Manager | Access denied - See Users Settings > Service Manager - Settings Access Allowed. | On Settings > Users (tab), give the user access in Service Manager - Settings Access Allowed. |
| Service Manager sales report | Invalid Setting: See General Settings > Accounting > Default: Sales Accounts. | Set General Settings > Accounting > Default: Sales Accounts. |
| Service Manager setups | Delete failed. The selected root item contains child items. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Service Manager setups | Deleting not allowed, the selected Class is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Service Manager setups | Deleting not allowed, the selected Resource is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Service Manager setups | Deleting not allowed, the selected Tags is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Service Manager setups | Multiple Component Placeholders is not allowed. | Use only one Component Placeholder. |
| Service ticket | Access denied - See Users Settings > Service Manager - Edit Complete or Cancelled Service Tickets. | On Settings > Users (tab), give the user access in Service Manager - Edit Complete or Cancelled Service Tickets. |
| Service ticket | Access denied. | Ask your administrator to check your Service Manager access in your user settings. |
| Service ticket | Deleting not allowed, the selected Component is in use. | The record is still used. Remove what the message names first, or keep the record and stop using it. |
| Service ticket | Deleting of Response added by other Users not allowed. | Ask the user who added the response to delete it. |
| Service ticket | Editing not allowed. See User Settings > Service Manager > Components - Access Allowed. | On Settings > Users (tab), give the user access in Service Manager > Components - Access Allowed. |
| Service ticket | Editing not allowed. See User Settings > Service Manager > Projects - Access Allowed. | On Settings > Users (tab), give the user access in Service Manager > Projects - Access Allowed. |
| Service ticket | Invalid Setting. See Transaction Settings > Service Manager > Transaction used for Quotations. | Set Transaction Settings > Service Manager > Transaction used for Quotations. |