Service Manager - Notifications

Overview#

• Standard email notifications can be used to keep all the Subscribers (e.g. customers and staff) to a service ticket informed.
• Notifications can be sent directly from the Service Manager module or at scheduled intervals using BOS Server.

Status Change Notification#

This notification is sent out when the Status of a Service Ticket is changed and contains all the details linked to the Service Ticket. You can preview and edit the Email addresses before sending.

BOS Server Notifications#

SM Notifications can also be sent from BOS Server. The Notifications are sent according to Settings > Notifications, which lets you allocate Customer, Supplier and Staff Contacts to standard Notifications. 

Service Manager Daily Internal Summary#

This notification is intended for internal use and includes the following:

• Summary of yesterday's Service Tickets, grouped by User 
• Detail of yesterday's Service Tickets
• Summary of Active Service Tickets, grouped by Assign to.

SQL for setting up the Email Notification in BOS Server 

select
C.EMAIL_TO,
C.EMAIL_CC,
C.EMAIL_BCC,
C.SUBJECT,
C.BODY
from CSM_DAILY_SUMMARY C

Service Manager Daily Customer Summary#

This notification includes the following bands:

• Detail of Active Service Tickets

SQL for setting up the Email Notification in BOS Server 

select
C.EMAIL_TO,
C.EMAIL_CC,
C.EMAIL_BCC,
C.SUBJECT,
C.BODY
from CSM_DAILY_CUS_SUMMARY C